Solar Ambassador (homeowners and ambassadors)
Email privacy@hyperissolar.com from the email address on your account and ask for your account to be deleted. If you have a solar installation, you can also ask the solar company that installed it. We confirm the request with you, and with that company where needed.
Field Command and staff accounts
Staff accounts are created and managed by your employer. Ask your company’s administrator to deactivate and delete your account, or email privacy@hyperissolar.com from your account email and we will process the request, checking with your employer as needed.
What is deleted
- Your sign-in credentials and profile: name, email, phone and photo.
- Device records: push tokens and any Face ID enrollment (we never hold face data itself).
- Location history and photos you added, unless they are part of a customer’s project record the solar company must keep.
- Referral links and ambassador activity tied to you.
What may be kept
Some records must be kept for legal, tax or audit reasons — for example, payment, commission or reward payout records and signed contracts. These are kept only as long as required and are not used for anything else. Records that belong to a homeowner’s project are controlled by the solar company.
How long it takes
We complete deletion requests within 30 days of confirming them.
More detail is in our privacy policy.